Shipping & Returns

Free Shipping on Orders Over $50

Spend $50 or more and shipping is on us — no hidden fees, just more value with every order. Orders under $50 ship at a calculated rate based on size and destination. You'll see the exact cost at checkout.

Made to Order, Just for You

Each piece from our shop is made to order — printed, produced, or cut just for you. This process helps us keep waste low and quality high, which means your item takes a little extra time to create, but it's worth it. Please allow 5–13 business days for delivery. You'll receive tracking info as soon as your order is ready to ship.

Damaged or Defective? We've Got You.

If your order arrives damaged, defective, or incorrect, we'll make it right with a free replacement or full refund. Need a different size or changed your mind? Returns and exchanges are available on eligible items. See our policy below for details.

We Ship Internationally

Recovery knows no borders. We ship worldwide — international orders typically arrive within 15–25 business days depending on your location and customs processing.

Questions about your order? We're a small, sober-owned shop and we read every message. Reach out anytime at howdy@RecoverySwag.com.

Shipping

Free shipping on all U.S. orders over $50. Orders under $50 ship at a calculated rate based on size and destination — you'll see the exact cost at checkout.

We also ship internationally. International orders typically arrive within 15–25 business days depending on your location and customs processing.

Estimated delivery times:

  • Production: 2–5 business days (made to order)
  • U.S. shipping: 3–8 business days after production
  • Total U.S. delivery: 5–13 business days
  • International delivery: 15–25 business days

Each piece is made to order — printed, produced, or cut just for you. This process helps us keep waste low and quality high, which means your item takes a little extra time to create, but it's worth it. You'll receive tracking info as soon as your order is ready to ship.

If you don't see a shipping confirmation, check your spam folder first — then reach out to us.

Returns & Exchanges

We take our low-waste mission seriously, but we also want you to love your Recovery Swag!

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and a clear photo of the issue.

We'll provide a replacement or full refund at no additional cost to you. This protection also applies to personalized items.

Sizing or Change of Mind

Sometimes things just don't work out! We accept eligible returns and exchanges under the following conditions:

  • Contact us within 7 days of delivery.
  • Items must be unused and in their original condition.
  • A 25% handling fee applies.
  • Customers are responsible for return shipping.
  • Personalized items are not eligible for sizing or change-of-mind returns or exchanges.

Please email howdy@RecoverySwag.com before sending anything back.

How to Report an Issue

If something's not right with your order, contact us within 7 days of receiving your item:

  1. Email howdy@RecoverySwag.com
  2. Include your order number
  3. Attach a clear photo showing the issue

We'll respond within 1–2 business days and get it sorted.

Lost or Damaged in Transit

If your package is lost or damaged by the carrier during shipping, we'll reship your order at no additional cost. Just reach out and we'll take care of it.

Order Cancellations

Because production begins quickly on made-to-order items, we generally cannot cancel orders once they've been placed. If you need to make a change, contact us as soon as possible at howdy@RecoverySwag.com and we'll do our best to accommodate — but we can't make guarantees once production has started.

Questions?

We're here to help. Reach out anytime at howdy@RecoverySwag.com — we're real people who actually read and respond to every message.