Frequently Asked Questions

Got questions? We've got answers. If you don't see what you're looking for, reach out anytime at howdy@RecoverySwag.com.

How long does shipping take?

Every item is made to order, so please allow 5–13 business days for U.S. delivery (2–5 days production + 3–8 days shipping). International orders typically arrive within 15–25 business days. You'll receive tracking info as soon as your order ships. For full details, visit our Shipping & Returns page.

Can I return or exchange an item?

Absolutely! If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo. We'll provide a free replacement or full refund.

Need a different size or changed your mind? We accept returns and exchanges on eligible, unused items within 7 days of delivery. A 25% handling fee applies, and customers cover return shipping. Personalized items are excluded from sizing and change-of-mind returns.

Please contact us at howdy@RecoverySwag.com before returning anything. Full details are on our Shipping & Returns page.

Do you offer free shipping?

Yes! All U.S. orders over $50 ship free. Orders under $50 ship at a calculated rate based on size and destination — you'll see the exact cost at checkout.

Do you offer bulk or group orders for meetings or events?

Yes! If you're looking to order items for a meeting, convention, recovery event, or group celebration, we'd love to help. Reach out to us at howdy@RecoverySwag.com with what you're looking for and the quantity, and we'll work something out.

Can I request a custom design?

We're always open to hearing ideas. If you have a concept for a custom design — whether it's for a home group, a milestone, an event, or just something you'd love to see — send us a message at howdy@RecoverySwag.com and let's talk about it.

What programs do you carry?

We carry products designed for AA, NA, Al-Anon, OA, and the broader recovery community. Whether you're looking for something program-specific or more general recovery-themed, we've got you covered. Browse by program: AA Gifts · NA Gifts · Al-Anon Gifts

Are your products made in the USA?

Whenever and wherever possible, we proudly source and produce our products in the USA. When we can't find a domestic supplier that meets our needs, we work directly with carefully selected manufacturers. We prioritize partners who practice ethical employment, responsible material sourcing, and quality craftsmanship.

Our goal is simple: to support American manufacturing whenever possible while bringing you unique, high-quality recovery merchandise we can stand behind.

Do you offer gift cards?

Yes! Gift cards are available if you want to let someone in recovery pick out exactly what speaks to them. Perfect for sponsors, sponsees, anniversaries, or anytime you want to show someone you're proud of their journey. Shop Gift Cards

Who runs Recovery Swag?

Recovery Swag is a small, sober-owned business run by Alana. She's been in recovery since October 10, 1994, and has been creating recovery-inspired merchandise since 2008. What started with a question at the 2000 AA International Convention in Minneapolis — "Why isn't there cool recovery merch?" — turned into a mission to make products that people in recovery would actually want to wear, use, and gift. Learn more on our About page.

We're real people and we read every message. Reach out anytime at howdy@RecoverySwag.com — we're happy to help.