Frequently Asked Questions

Got questions? We've got answers. If you don't see what you're looking for, reach out anytime at howdy@RecoverySwag.com.

How long does shipping take?

Every item is made to order, so please allow 5–13 business days for U.S. delivery (2–5 days production + 3–8 days shipping). International orders typically arrive within 15–25 business days. You'll receive tracking info as soon as your order ships. For full details, visit our Shipping & Returns page.

Can I return or exchange an item?

Because our products are made to order, we can't accept returns for change of mind or sizing. However, if your item arrives damaged, defective, or wrong, contact us within 7 days with a photo and we'll replace it or issue a full refund — no cost to you. All other returns are subject to a 25% handling fee and buyer-paid return shipping. Full policy on our Shipping & Returns page.

Do you offer free shipping?

Yes! All U.S. orders over $50 ship free. Orders under $50 ship at a calculated rate based on size and destination — you'll see the exact cost at checkout.

Do you offer bulk or group orders for meetings or events?

Yes! If you're looking to order items for a meeting, convention, recovery event, or group celebration, we'd love to help. Reach out to us at howdy@RecoverySwag.com with what you're looking for and the quantity, and we'll work something out.

Can I request a custom design?

We're always open to hearing ideas. If you have a concept for a custom design — whether it's for a home group, a milestone, an event, or just something you'd love to see — send us a message at howdy@RecoverySwag.com and let's talk about it.

What programs do you carry?

We carry products designed for AA, NA, Al-Anon, OA, and the broader recovery community. Whether you're looking for something program-specific or more general recovery-themed, we've got you covered. Browse by program: AA Gifts · NA Gifts · Al-Anon Gifts

Are your products made in the USA?

Most of our products are printed and produced in the USA. Some items may ship from partner fulfillment facilities depending on the product type and your location. Every item is made to order specifically for you.

Do you offer gift cards?

Yes! Gift cards are available if you want to let someone in recovery pick out exactly what speaks to them. Perfect for sponsors, sponsees, anniversaries, or anytime you want to show someone you're proud of their journey. Shop Gift Cards

Who runs Recovery Swag?

Recovery Swag is a small, sober-owned business run by Alana. She's been in recovery since October 10, 1994, and has been creating recovery-inspired merchandise since 2008. What started with a question at the 2000 AA International Convention in Minneapolis — "Why isn't there cool recovery merch?" — turned into a mission to make products that people in recovery would actually want to wear, use, and gift. Learn more on our About page.

We're real people and we read every message. Reach out anytime at howdy@RecoverySwag.com — we're happy to help.