Customer Service: howdy@RecoverySwag.com
*At Recovery Swag, we pride ourselves on being a low-to-no waste company by carrying low-to-no stock. All of our Face Masks are made to order just for you. By doing this, we can keep excess items out of the landfill and oceans.
Because we are a low-to-no waste business we have a strict return policy.
We WILL accept a NO FEE return or exchange only for the following reasons:
☞ The product has been delivered damaged.
☞ The wrong product has been delivered.
☞ There is an issue with the manufacture of the product.
☞ There is a significant disparity between the listing image/description and & delivered product.
Returns or exchanges for ANY other reason will require a 20% WASTE FEE.
The buyer is responsible for all shipping.
We do NOT offer a NO FEE return for ordering the wrong size.
Please refer to size charts.
In order to start the Return or Exchange process, email us at:
Contact us within 15 days of receiving your order.
Include the order number, pictures, if defective or damaged, and we’ll do our best to make the process easy.